Frequently Asked Questions
Luxury lies in the details. Here’s everything you need to know about how we care for your Montana home.
Q: How does pricing work?
A: We offer tailored service tiers based on your home’s size, complexity, and desired level of involvement. Plans typically include a flat monthly rate for core services, with add-ons available for seasonal needs and concierge bookings. A full pricing guide is available upon consultation.
Q: Is there a minimum term for service?
A: Yes, our standard care plans have a 6-month minimum commitment to ensure consistency, relationship building, and proper seasonal coverage.
Q: What does the onboarding process look like?
A: After an initial consultation, we’ll conduct a full walkthrough of your property, document systems and preferences, establish emergency protocols, and build a custom service plan. You’ll receive digital access to your property log, inspection reports, and concierge requests through our secure system.
Q: What types of services do you provide?
A: Our offerings are tailored to each property and owner, but include:
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Routine home inspections & detailed reports
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Seasonal opening & closing services
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Emergency weather response
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Vendor coordination & maintenance oversight
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Luxury concierge services (chef, decor, fly-fishing guides, etc.)
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Guest arrival preparation & VIP client hosting
Q: Do you offer 24/7 emergency support?
A: Yes. For full-service clients, we are on call 24/7 for emergency situations such as storm damage, water leaks, or alarm issues. We handle communication, coordination, and response swiftly and discreetly.
Q: Do you offer à la carte or one-time services?
A: Our model is relationship-driven. While most clients are on monthly care plans, we occasionally offer one-time services based on availability and fit. Please inquire for current offerings.
Q: What types of concierge services do you offer?
A: From stocking your home with your favorite wines and groceries to arranging private chefs, fly-fishing excursions, or arrival florals — we specialize in creating seamless, elevated Montana experiences. If it enhances your stay or simplifies your life, we handle it.
Q: Can you accommodate last-minute requests?
A: We do our very best. With a trusted local network and dedicated team, we can often accommodate requests within 24–48 hours. That said, advance notice ensures we can deliver the highest standard of service.
